*,*:before,*:after{box-sizing:border-box;margin:0;padding:0}:root{--navy: #0d1b2e;--navy-2: #162236;--blue: #1d6fde;--blue-2: #1a5fc4;--teal: #0891b2;--green: #059669;--amber: #d97706;--red: #dc2626;--purple: #7c3aed;--gold: #e8b84b;--text: #1a2332;--muted: #4a5568;--border: #e2e5e9;--card: #ffffff;--bg: #f0f4f8;--tab-h: 52px;--topbar-h:56px}body{font-family:DM Sans,Inter,system-ui,sans-serif;background:var(--bg);color:var(--text);min-height:100vh;-webkit-font-smoothing:antialiased;line-height:1.5;font-size:14px}.cc-shell{display:flex;flex-direction:column;height:100vh;overflow:hidden}.cc-topbar{height:var(--topbar-h);background:var(--navy);display:flex;align-items:center;padding:0 20px;gap:16px;flex-shrink:0;position:relative;z-index:10}.cc-logo{font-size:1.1rem;font-weight:900;color:#fff;text-decoration:none}.cc-logo span{color:var(--gold)}.cc-badge{font-size:9px;font-weight:800;letter-spacing:.6px;background:#e8b84b33;color:var(--gold);padding:2px 8px;border-radius:20px;border:1px 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rgba(255,255,255,.08)}.sidebar-stat-row{display:flex;justify-content:space-between;padding:5px 0;font-size:12px;color:#ffffff80}.sidebar-stat-val{font-weight:700;color:#fffc}.sidebar-tip{margin:6px 8px;padding:8px 10px;background:#1d6fde1f;border:1px solid rgba(29,111,222,.2);border-radius:8px;font-size:11px;color:#fff9;line-height:1.5}.sidebar-tip strong{color:#ffffffd9}.softphone{padding:14px;border-bottom:1px solid rgba(255,255,255,.08)}.softphone-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:10px}.softphone-title{font-size:11px;font-weight:700;color:#ffffff80;text-transform:uppercase;letter-spacing:.6px}.softphone-status{font-size:10px;font-weight:700;padding:2px 7px;border-radius:20px}.phone-ready{background:#05966933;color:#34d399}.phone-ringing{background:#d9770633;color:#fbbf24}.phone-oncall{background:#dc262633;color:#f87171}.phone-offline{background:#64748b33;color:#94a3b8}.phone-display{background:#fff;border:2px solid 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.dk-sub{font-size:7px;color:#fff6;letter-spacing:1px;margin-top:2px}.phone-actions{display:flex;gap:6px}.call-btn{flex:1;padding:10px;border-radius:8px;border:none;cursor:pointer;font-size:18px;display:flex;align-items:center;justify-content:center;transition:all .18s}.call-btn.dial{background:#059669;color:#fff}.call-btn.dial:disabled{background:#059669;opacity:.6}.call-btn.dial:hover{filter:brightness(1.1)}.call-btn.hangup{background:var(--red)}.call-btn.hangup:hover{filter:brightness(1.1)}.call-btn.mute{background:#ffffff1a;font-size:14px;padding:10px 8px}.call-btn.mute:hover{background:#ffffff2e}.call-timer{text-align:center;font-size:12px;font-weight:700;color:var(--red);margin-top:6px;font-family:monospace;letter-spacing:1px}.intake-form{max-width:680px}.intake-section{background:var(--card);border:1px solid var(--border);border-radius:12px;margin-bottom:16px;overflow:hidden}.intake-section-header{padding:12px 18px;background:linear-gradient(90deg,var(--navy),var(--navy-2));color:#fff;font-size:13px;font-weight:700;display:flex;align-items:center;gap:8px}.intake-section-body{padding:14px 18px}.intake-grid-2{display:grid;grid-template-columns:1fr 1fr;gap:12px}.intake-field{margin-bottom:10px}.intake-field label{display:block;font-size:10px;font-weight:700;color:var(--muted);text-transform:uppercase;letter-spacing:.5px;margin-bottom:4px}.intake-field input,.intake-field select,.intake-field textarea{width:100%;padding:9px 12px;border:1.5px solid var(--border);border-radius:8px;font-size:13px;font-family:inherit;outline:none;transition:border-color .2s;background:#fff}.intake-field input:focus,.intake-field select:focus{border-color:var(--blue);box-shadow:0 0 0 3px #1d6fde14}.intake-field textarea{min-height:70px;resize:vertical}.tcpa-check{display:flex;gap:10px;align-items:flex-start;padding:12px 14px;border:1.5px solid var(--border);border-radius:8px;cursor:pointer;transition:all .15s;background:#fafbff}.tcpa-check:hover{border-color:var(--blue)}.tcpa-check input{margin-top:2px;width:16px;height:16px;accent-color:var(--blue)}.tcpa-text{font-size:12px;color:var(--muted);line-height:1.5}.chat-container{display:flex;flex-direction:column;height:100%;overflow:hidden}.chat-messages{flex:1;overflow-y:auto;padding:14px;-webkit-overflow-scrolling:touch;display:flex;flex-direction:column;gap:10px}.chat-bubble{max-width:75%;padding:9px 13px;border-radius:12px;font-size:13px;line-height:1.5}.chat-bubble.agent{background:var(--blue);color:#fff;margin-left:auto;border-bottom-right-radius:4px}.chat-bubble.visitor{background:#fff;color:var(--text);border:1px solid var(--border);border-bottom-left-radius:4px}.chat-bubble.ai{background:linear-gradient(135deg,#f5f3ff,#ede9fe);color:var(--purple);border:1px solid #ddd6fe;border-bottom-left-radius:4px}.chat-bubble-meta{font-size:10px;color:var(--muted);margin-top:3px}.chat-input-row{padding:12px 14px;border-top:1px solid var(--border);background:#fff;display:flex;gap:8px}.chat-input{flex:1;padding:9px 12px;border:1.5px solid var(--border);border-radius:20px;font-size:13px;font-family:inherit;outline:none;transition:border-color .2s}.chat-input:focus{border-color:var(--blue)}.chat-send{padding:9px 14px;border-radius:20px;font-size:13px}@media (max-width: 900px){.cc-shell{grid-template-columns:1fr;grid-template-rows:var(--topbar-h) auto 1fr}.cc-sidebar{grid-column:1;grid-row:2;max-height:0;overflow:hidden;transition:max-height .3s ease}.cc-sidebar.open{max-height:600px;overflow-y:auto}.cc-main-area{grid-column:1;grid-row:3}.cc-topbar{grid-column:1;grid-row:1}.intake-grid-2{grid-template-columns:1fr}}@media (max-width: 640px){.cc-panel{padding:12px}.intake-form{max-width:100%}}